Shipping Policy

Within Canada

All orders are carefully hand packed and shipped using recycled packaging and paper.  By default, we sent our parcels via Expedited Shipping through Canada Post (3-5 business days to most parts of Canada).  If you wish to upgrade to XpressPost shipping (2-3 business days guaranteed), you can upgrade at checkout.  If you happen to be able to pick up your order at our Kelowna-based studio at 1441 Flemish Street, select “pick up in Kelowna” at checkout and any shipping fees will be waived.  

International

In an effort to keep shipping fees as low as possible, the default shipping option to international addresses is untracked and uninsured; however, if you want this extra coverage, simply choose the service you prefer at checkout. Please be mindful of the fact that there can be delays due to customs clearance that are out of our hands and the customer is responsible for customs fees/taxes.

If an order is returned because the customs tax/fee is not paid, we will issue a reimbursement for the value of the product, less a shipping fees and a $10 restocking fee will also be applied.

We do not enter a lesser value on the customs form or mark as a gift.

Lost or Damaged Parcels

Once a parcel is shipped out, we are not responsible for any loss or damage that may occur during shipment.  In the unfortunate event that this happens, please contact us immediately and we will work with you and the selected shipping company to find a solution.

Exchanges

If you need to exchange your item for a different size or colour, please contact us directly.  The buyer is responsible for all shipping fees and any price difference between the returned item and new purchase.  If the exchange is needed as a result of a mistake we made, we will cover all costs.

When Will My Order Be Shipped?

Orders get shipped out within 2 business days.  Please keep in mind that international orders may be delayed due to customs or the transition from Canada Post to an international postal service.

Your Shipping Address

The shipping address provided at checkout is the address where the purchased goods will be sent.  We will not modify shipping information after-the-fact so please verify that you have confirmed the correct shipping details before confirming your order. 

Any items shipped to the incorrect address due to the customer’s error will be responsible for reshipping fees as well as a $10 administrative fee.

Exchange Policy

Exchanges are only accepted for unworn footwear and clothing with tags attached within 30 days from the time you receive your purchase.

Once we receive the item(s), we will communicate with you by email to acknowledge receipt.  In the meantime, purchase the product that you would like directly from our website and once the returned goods are received, a credit for the value of the returned product will be applied.

Please note that we are not responsible for returned product that does not reach us; for this reason we strongly recommend that you use a tracked shipping service.

To initiate an exchange, send your product back to:
 
Nooks Design
1441 Flemish Street
Kelowna, BC
V1Y 3R9
Canada

Please include in your package the following details:

  • Full shipping details (full name, address, phone number as well as email address)
  • Order Number
  • Reason For Exchange

Return Policy

We welcome your feedback and are serious about using it to improve our products.  If we have made a mistake or a product fails due to a manufacturing error, we will replace your product and pay shipping costs.  Please contact us any time and we’ll be happy to help you out.

If you ordered the wrong size or you are not satisfied for whatever reason, please refer to our Exchange Policy above.

Damage through accident, misuse, improper washing or wear over a product’s practical lifespan is not covered, but if we can, we’ll fix it for a reasonable fee. We are committed to providing goods that stay in your little one’s wardrobe and out of the landfill.

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