Shipping Policy

Within Canada

All orders are carefully hand packed and shipped using recycled packaging and paper.  By default, we send our parcels via Expedited Shipping through Canada Post (3-5 business days to most parts of Canada).  If you wish to upgrade to XpressPost shipping (2-3 business days guaranteed), you can upgrade at checkout.  If you happen to be able to pick up your order at our Kelowna-based studio at 1441 Flemish Street, select “pick up in Kelowna” at checkout and any shipping fees will be waived.  

International

In an effort to keep shipping fees as low as possible, the default shipping option to international addresses is untracked and uninsured; however, if you want this extra coverage, simply choose the service you prefer at checkout. Please be mindful of the fact that there can be delays due to customs clearance that are out of our hands and the customer is responsible for customs fees/taxes.

If an order is returned because the customs tax/fee is not paid, we will issue a reimbursement for the value of the product, less a shipping fees and a $10 restocking fee will also be applied.

We do not enter a lesser value on the customs form or mark as a gift.

Lost or Damaged Parcels

Once a parcel is shipped out, we are not responsible for any loss or damage that may occur during shipment.  In the unfortunate event that this happens, please contact us immediately and we will work with you and the selected shipping company to find a solution.

When Will My Order Be Shipped?

Once a parcel is shipped out, we are not responsible for any loss or damage that may occur during shipment.  In the unfortunate event that this happens, please contact us immediately and we will work with you and the selected shipping company to find a solution.

Your Shipping Address

The shipping address provided at checkout is the address where the purchased goods will be sent.  We will not modify shipping information after-the-fact so please verify that you have confirmed the correct shipping details before confirming your order. 

Any items shipped to the incorrect address due to the customer’s error will be responsible for reshipping fees as well as a $10 administrative fee.

Exchange Policy

Exchanges are only accepted for unworn footwear and clothing with tags attached within 30 days from the time you receive your purchase.  Please note that a $5 restocking fee will be applied to each item returned for an exchange and the customer is responsible for the return shipping fees.

If you would like to initiate an exchange, please purchase the desired item from our website and send back the original item via tracked post (we are not responsible for returned product that does not reach us so we strongly recommend that you use a tracked shipping service).

Once the returned goods are received at our studio, a credit for the value of the returned product, less restocking fees, will be applied to the original payment method.

 

To initiate an exchange, send your product back to:
 
Nooks Design
1441 Flemish Street
Kelowna, BC
V1Y 3R9
Canada

Please include in your package the following details:

  • Full shipping details (full name, address, phone number as well as email address)
  • Order Number
  • Reason For Exchange

Return Policy

We welcome your feedback and are serious about using it to improve our products.  If we have made a mistake or a product fails due to a manufacturing error, we will replace your product and pay shipping costs.  Please contact us any time and we’ll be happy to help you out.

Damage through accident, misuse, improper washing or wear over a product’s practical lifespan is not covered, but if we can, we’ll fix it for a reasonable fee. We are committed to providing goods that stay in your little one’s wardrobe and out of the landfill.

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