Shipping policy

Within Canada

All orders are carefully hand packed and shipped.  By default, we send our parcels via Expedited shipping through Canada Post (3-5 business days to most parts of Canada).  If you wish to upgrade to XpressPost shipping (2-3 business days, 3-5 business days to remote areas, guaranteed), you can upgrade at checkout. 

If you would like to save on shipping and pick up your order in Kelowna, select “local pickup” at checkout and shipping fees will be waived.  An email will be sent once your order is ready for pick up which confirms the address of the pick up location.

International

In an effort to keep shipping fees as low as possible, the default shipping option to international addresses is untracked and uninsured; however, if you want extra coverage, simply choose the service you prefer at checkout.  Please be mindful of the fact that there can be delays due to customs clearance that are out of our hands and the customer is responsible for customs fees/taxes.

If an order is returned because the customs tax/fee was not paid, we will issue a reimbursement for the value of the product, less shipping fees; a $10 restocking fee will also be applied.  We do not enter a lesser value on the customs form or mark as a gift.

Lost or Damaged Parcels

Once a parcel is shipped out, we are not responsible for any loss or damage that may occur during shipment.  In the unfortunate event that this happens, please contact us immediately and we will work with you and the selected shipping company to find a solution.

Your Shipping Address

The shipping address provided at checkout is the address where the purchased goods will be sent.  We will not modify shipping information after-the-fact so please verify that you have confirmed the correct shipping details before confirming your order. 

Any items shipped to the incorrect address due to the customer’s error will be responsible for reshipping fees as well as a $10 administrative fee.

Please Note

* We do everything we can to get orders packed and shipped out quickly, but there will naturally be delays involved with shipping items due to postal service delays, customs clearing (international orders only), stat holidays, etc.  We are not able to guarantee delivery on a specific date unless you have upgraded to XpressPost service, and we will not provide consideration for a refund/credit if an item has a delayed delivery. Please contact us if you have any special shipping requests.